Thanks for visiting Kristina Brenke Studio. Below you’ll find helpful information about availability, shipping, returns, exchanges and payments. If you have any questions about our policies or your order, please don’t hesitate to contact us.
Availability
- We do our best to keep our online store up to date, however occasionally an item may be unavailable after an order has been placed.
- If this happens, we’ll contact you as soon as possible to discuss the available options, including a backorder where possible, an alternative, or a partial or full refund.
Domestic Shipping
- We send orders Australia-wide via Australia Post.
- Once your order has been dispatched, you’ll receive an email with your tracking details so you can follow its journey.
- Orders can be delivered to residential or business addresses. Delivery times may vary depending on your location and Australia Post services.
- Oversized items may require a separate delivery quote. If this applies to your order, we’ll contact you with the exact shipping cost before proceeding.
In-Store Collection
We also offer complimentary collection from our Avalon store. Simply select Collect in Store at checkout and no shipping charge will be applied. We’ll have your order ready for you to collect.
International Shipping
- We ship internationally via Australia Post.
- International customers can place an order through our online store without paying shipping at checkout. We’ll then contact you by email with an exact international shipping quote.
- Once you receive the quote, you can choose to proceed with your order or cancel it for a full refund. You’re also very welcome to contact us before placing your order if you’d prefer to receive a shipping quote in advance.
- Once your order has been dispatched, you’ll receive your tracking details by email.
- Please note that international orders may be subject to customs duties, taxes or import charges in the destination country. These charges are the responsibility of the customer and are not covered by Kristina Brenke.
Returns & Exchange
We hope you love your purchase. If you change your mind, we’re happy to offer an exchange or store credit, subject to the conditions below.
- Requests for an exchange or store credit must be made within 14 days of purchase, or within 14 days of receiving your order for online purchases. Proof of purchase is required.
- Proof of purchase may include an EFTPOS receipt, emailed tax receipt, bank statement or details confirming the date and transaction. Kristina Brenke reserves the right to decline a return or exchange where adequate proof of purchase cannot be provided.
- Requests made by phone or email will receive conditional approval. Returned items must then be received by us within 14 days of approval and must be unused, in their original condition and suitable for resale.
- Any shipping costs associated with a change-of-mind return or exchange are the responsibility of the customer. Original shipping charges, customs duties and return shipping costs are non-refundable.
- We recommend using a trackable shipping service when returning an item.
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Returns address:
Kristina Brenke Studio
Shop 2/49 Old Barrenjoey Road
Avalon Beach NSW 2107
Attn: Returns & Exchange - Sale and discounted items are final sale and cannot be returned or exchanged for change of mind.
- Magazines, books and personal care items, including soaps, are also excluded from change-of-mind returns and exchanges.
Refunds
- We can provide a refund where an item is defective or where an incorrect item has been sent to you in error.
- Please contact us within 14 days of receiving your order and provide details of the issue.
- We may ask you to return the item using a trackable postage service. Once the fault or error has been confirmed, we’ll refund the cost of the item along with any applicable return shipping costs.
- Refunds will be made to your original payment method. Alternatively, you may choose to receive store credit, which does not expire.
Damaged Items
- When receiving your delivery, please check the external packaging for any visible signs of damage.
- If you discover that an item has been damaged in transit, please retain all packaging, take photographs of the item and packaging where possible, and contact us as soon as possible so we can assist you.
Payments & Taxes
- All products are priced and charged in Australian Dollars (AUD).
- If you’re purchasing from outside Australia, your bank or payment provider may charge currency conversion or international transaction fees. Please contact your bank for details.
- We accept major credit and debit cards through our secure online checkout.
- Payment and personal information is securely processed and encrypted. Please refer to our Privacy Policy for further information about how your information is handled.
Customer Accounts
- Creating a customer account can make future purchases quicker and easier by securely saving your shipping information for future checkouts.
- You can also choose to receive occasional emails from us with news about new arrivals, collections and gallery shows.
- We respect your privacy and do not share your personal information with third parties except where necessary to provide our services or as outlined in our Privacy Policy.
Privacy Policy & Terms of Trade
- Our full Privacy Policy and Terms of Trade are available through our online store.
- If you have any questions about an order, delivery, return or any of the information above, please contact us and we’ll be happy to help.