Privacy Policy

At Kristina Brenke Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and manage your information when you visit our website, shop with us or contact us.

1. Personal Information

  • We collect personal information that is reasonably necessary to provide our products and services and to communicate with you.
  • This may include your name, email address, phone number, billing and delivery address, payment information, order details and information you provide when contacting us.
  • We may also collect certain information automatically when you use our website, such as information about your device, browser and how you interact with our online store.

2. How We Collect Information

We may collect personal information when you:

  • Place an order through our online store
  • Create a customer account
  • Contact us with an enquiry
  • Make a purchase or interact with us in store
  • Subscribe to our emails or newsletter
  • Browse or interact with our website
  • Otherwise provide information to us voluntarily

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products online.

3. Cookies & Website Technologies

  • Our website uses cookies and similar technologies to operate our online store, remember preferences, understand how visitors use our website and improve the shopping experience.
  • Cookies are small pieces of information stored on your device or browser. Some cookies are necessary for the website to function, while others may be used for analytics, personalisation or marketing purposes.
  • You may be able to manage your cookie preferences through our website or your browser settings. Disabling certain cookies may affect how some parts of our website function.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping, collection, returns and exchanges
  • Respond to questions and enquiries
  • Provide customer service and after-sales support
  • Manage customer accounts
  • Communicate with you about your order
  • Improve our website, products and services
  • Prevent fraud and maintain the security of our website
  • Meet our legal and administrative obligations
  • Our store is hosted by Shopify, which processes certain personal information on our behalf to provide our online store, checkout and related ecommerce services.

We may also share information where necessary with trusted service providers, such as payment processors, Australia Post and other providers that help us operate our business and fulfil your order. We only share information as reasonably necessary to provide these services or where required by law.

5. Marketing Communications

  • If you choose to subscribe to our mailing list, we may occasionally contact you with news about new arrivals, collections, events, special offers and other updates from Kristina Brenke.
  • You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
  • We may still contact you with information relating specifically to an order, enquiry or transaction you have made with us.

6. Accessing or Correcting Your Information

You may contact us if you would like to access or correct personal information we hold about you, or if you have questions about how your information is being used.

Please contact Kristina Brenke Studio on +61 2 9974 3786 and we’ll assist with your request.

7. Third-Party Services & Links

  • Our website may use third-party services to help us operate our online store, process payments, deliver orders, communicate with customers and understand how our website is used.
  • These service providers may process personal information where necessary to provide their services.
  • Our website may also contain links to external websites operated by third parties. These websites are not controlled by Kristina Brenke Studio and may have their own privacy policies and practices. We recommend reviewing their privacy policies when visiting them.

8. Questions, Concerns or Complaints

If you have any questions about this Privacy Policy, how your personal information is handled, or would like to raise a privacy concern, please contact us on +61 2 9974 3786.

We’ll do our best to respond to your enquiry or concern promptly.